Delivery
We deliver to all countries of the world that are not restricted by a trade embargo. Contact us for a quote to countries that are not listed below.
When importing a guitar to country which is not part of the European Union, you will be charged additional fees based on the declared value of the instrument.
Shipping Rates
| DESTINATION COUNTRY | CARRIER | SHIPPING COST |
|---|---|---|
| POLAND | DPD | free |
| EUROPE: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finalnd, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom | EMS | 75,00 € |
| EUROPE 2: Iceland, Liechtenstein, Norway, San Marino, Switzerland, Turkey, Vatican | EMS | 95,00 € |
| EUROPE 3: Macedonia, Serbia | EMS | 100,00 € |
| USA/CANDA | EMS | 150,00 € |
| WORLD please contact us for a shipping quote if your country is not listed above | EMS | estimate of 200,00 € |
Returns
You have 14 calendar days to return eligible item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Please return items to the following address:
POLARUM GUITARS
IZYDY 30
80-299 GDANSK
POLAND
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 15 days.
Shipping Refund
To return your product, you should mail your product to our physical address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions on how to return your item to us, contact us.